Privacy Policy

SlabHub is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we store it and your rights regarding your personal information.

1. Data Controller

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation, SlabHub is the data controller of your personal information.

Contact: support@slabhub.co.uk

2. Information We Collect

• Account information such as name, username, email address, profile details and preferences.
• Transaction information such as listings, orders, trades, offers, shipping details, tracking information and payment status.
• Communication information such as messages, support requests, reports, reviews and feedback.
• Technical information such as device type, operating system, app version, IP address, crash reports and usage analytics.
• Notification information such as push notification tokens and notification preferences.

3. How We Use Your Information

• To create and manage user accounts.
• To facilitate buying, selling and trading.
• To provide Buyer Protection, Trade Protection and SlabHub Verified services.
• To process transactions, refunds and support requests.
• To provide messaging, reviews and notifications.
• To prevent fraud, abuse and misuse of the platform.
• To improve platform functionality and user experience.
• To comply with legal obligations.

4. Legal Bases for Processing

We process personal information where necessary to provide our services, fulfil contracts, pursue legitimate interests, comply with legal obligations or where you have provided consent.

5. Payments

SlabHub does not store full payment card information. Payments may be processed by authorised third-party payment providers such as Stripe, which may collect billing, payment, verification and fraud prevention information.

6. SlabHub Verified Records

Where SlabHub Verified is used, we may collect verification photographs, shipping labels, tracking information, operator notes and resolution records for dispute resolution, fraud prevention, legal compliance and service improvement.

7. Messaging and Reviews

Messages, reviews and feedback may be stored to deliver platform features, investigate disputes, prevent fraud and enforce platform policies. Reviews and some profile information may be visible to other users.

8. Push Notifications

Where enabled, SlabHub may send notifications relating to offers, orders, trades, messages, verification updates and account activity. Users may manage notification preferences in the app or device settings.

9. Sharing Information

We may share information with service providers, payment processors, hosting providers, notification providers, analytics providers, other users where necessary to complete transactions, and legal authorities where required by law.

10. Data Retention

We retain information only for as long as reasonably necessary for legal obligations, fraud prevention, dispute resolution, financial record keeping, operational requirements and platform safety.

11. Account Deletion

Users may request account deletion. Where permitted, SlabHub will remove or anonymise personal information. Certain information may be retained where required for legal compliance, fraud prevention, financial records or ongoing disputes.

12. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information, request data portability and withdraw consent where processing is based on consent.

13. Security

We use reasonable technical and organisational measures to protect personal information. No system can be guaranteed to be completely secure.

14. Complaints

If you believe your information has been handled improperly, you may contact SlabHub. You may also have the right to complain to the Information Commissioner’s Office.

15. Contact

Questions about this Privacy Policy may be sent to support@slabhub.co.uk.