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Support

Need help?
Start here.

Whether you have a question about SlabHub, want to understand what we’re building, or need to flag something important, this is the best place to start.

Stockroom and Marketplace are still in development
Contact SlabHub → Browse help topics

Help topics

What can we help with?

Stockroom

Product & development questions

Questions about collection management, Wants, Chases, exact copies or the direction Stockroom is taking.

Marketplace

Buying, selling & trading

Questions about planned Marketplace flows, protected payments, protected trades or how transactions are intended to work.

SlabHub Verified

Checks & forwarding

Questions about what Verified is designed to check, sealed items, protected trades or what happens if there is a concern.

Safety

Report a concern

Flag something suspicious, misleading, abusive or otherwise important for SlabHub to review.

Privacy & data

Your information

Questions about privacy, personal data, account information or a request relating to your data.

General

Anything else

If your question does not fit neatly into one category, email us with as much useful context as possible.

Before contacting us

A little context helps us
understand the question.

You do not need to write an essay. A few specific details usually make it much easier to understand what you are asking or what went wrong.

Tell us what you were trying to doA short description of the page, feature or process involved is usually enough.
Explain what you expectedIf something behaved unexpectedly, tell us what you thought should happen instead.
Include screenshots where usefulImages can help show layout issues, errors or confusing wording much more clearly.
Include relevant links or referencesIf your question relates to a page, listing, policy or message, include the relevant link or reference where available.
Do not send passwords or full payment-card detailsWe will never need your password or complete card information to understand a support request.

Development status

What support means
before public launch.

Stockroom is still in active development and is not yet publicly released or in beta testing.
Marketplace is also in development, so live purchase, sale and trade support is not currently available to the public.
Current support is mainly for general enquiries, product-development questions, website issues, safety concerns and privacy/data requests.
This support page will evolve as testing begins and public product availability expands.

Quick answers

A few common questions.

More detailed product and policy information is available elsewhere on the site, but these answers cover the main pre-launch questions.

Can I use Stockroom yet?Not yet. Stockroom is still in development and has not been released for public or beta access.
Can I buy, sell or trade on SlabHub yet?Not yet. Marketplace is still in development and public transaction flows are not currently live.
Can I apply for beta access?There is no open public beta at the moment. Follow SlabHub for updates as testing plans become firmer.
Where can I learn about protection features?See Safety & Trust, How SlabHub Works and SlabHub Verified for the current planned approach.
How do I report a website problem?Email hello@slabhub.co.uk with the page, what happened, your device/browser and a screenshot where useful.
How do I raise a privacy or data question?Email hello@slabhub.co.uk and make it clear that your message relates to privacy or personal data.

Still need help?

Send us the question and the context you have. We’ll take it from there.

Email SlabHub → How SlabHub Works